Broken Commitments:
Addressing Performance Issues

Workshop Description

How can we have a productive meeting with someone who has broken his or her commitment to us? How do we hold them accountable and get them to honor their commitment? That’s what this workshop is all about -- getting uncommitted, yet capable people back on track and keeping them there. We learn how to: 1. Assess when it is appropriate to have this meeting, how to prepare for it and how to assure a successful outcome; 2. Identify the consequences we are willing to execute if others are not willing to re-commit; 3. Handle emotions that result from this process, before, during and after the meeting; 4. Lead a discussion so that others clearly understand what we need from them; and 5. Discuss potential obstacles that could prevent the person from delivering what we need, and effective ways to follow up to ensure things will get done.

Workshop Objectives

• Learn how to hold a person accountable after they break their commitment

• Assess when it is appropriate to confront another person when they break their commitment to you

  • Learn the appropriate steps in order to prepare for this meeting

  • Learn how to handle emotions that result from this process, before, during and after the meeting

• Identify the consequences you are willing to execute if others are not willing to re-commit

• Lead a discussion so that others clearly understand what you need from them

• Discuss potential impediments that could get in the way of you not getting what you need

• Learn effective ways to follow up that ensure things will get done

Prerequisite:  Delegating OR Listening & Agreements

Number of Days:  One

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