Workshop Description
In the past, listening was defined as a one-step, passive
process. No more! With today’s quality initiatives, high-performance work
teams and empowerment, it is critical that listening become an active
process – one that results in full comprehension, appreciation and
cooperation. In this workshop, we learn to master active listening in the
stages it occurs: awareness, attending and perceiving, interpreting and
comprehending, assessing and responding. We also learn how to use active
listening to help solve problems, by focusing on the functional, helpful,
positive ways of responding to people who need our help.
Workshop Objectives
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Determine the core problem or issue
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Facilitate through problem resolution
with another person
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Learn the speaking barriers that
undermine problem solving with another person
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Gauge the timing of your input so you
don’t interfere in the other person’s process
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Become aware of your listening style
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Understand the power of non-verbal
communication
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Clarify misunderstandings before
responding
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React and respond to the message in a
way that is clear
Prerequisite:
None
Number of Days:
One
Please contact Glenn Siebert
at 440-572-5558 or
Sales@PerspectiveView.com for a detailed outline of this workshop.
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