Workshop
Description
Success in business is a team sport that requires effective
coaching at every level. This two-day workshop is designed to make us
effective coaches not just in theory – but also in practice. This
workshop focuses on practical skills that are proven to work. It makes a
clear distinction between coaching moderate to high performers, and managing
people who, for numerous reasons, are difficult to work with. The first day,
referred to as Smooth Sailing, is about observing on-the-job performance and
giving objective feedback to associates who are open to hearing it. In
contrast, day two is called Rough Sailing because the person we are coaching
has a negative reaction to our feedback, or they say “no” to our request, or
they become defensive when we confront them because they didn’t follow
through with what they said they were going to do.
Workshop Objectives
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Understand the difference between
coaching and managing
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Help develop others who are willing
but lack the skills or knowledge
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Learn a process to deal with someone
who’s able, but is not willing
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Learn how to be objective when
delivering feedback
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Learn how to balance reinforcing and
corrective feedback
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State clearly what you want from
others
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Manage strong emotions in yourself and
in others
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Use problem-solving tools to resolve
interpersonal conflicts
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Handle individuals whose behavior is
not improving
Prerequisite: None
Number of Days: One
Please contact Glenn Siebert
at 440-572-5558 or
Sales@PerspectiveView.com for a detailed outline of this workshop.
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