Workshop Description
This workshop consists of four
modules that provide skills to help you manage interpersonal relationships
in the workplace, whether you are a manager, supervisor, team leader or
project manager.
Contracting:
Getting results with and through others
It happens all too often. We give
others a project and a deadline. Yet, the work is not completed on time. Or,
it is not done correctly. Or, even worse, it is not done at all! This module
prevents negative outcomes and assures positive ones by acknowledging the
fact that successful delegation depends on collaboration and, when
necessary, problem solving. We learn how to lead a discussion so that others
clearly understand what we need from them; define the tools and information
needed to get the job done; and follow-up to ensure that steady progress is
being made. Also, we learn how to hold the other person accountable when
they have broken their commitment to us. We learn how to get uncommitted,
yet capable people back on track and keep them there.
Click here for "Contracting" objectives
Conflict:
Conducting cooperative problem-solving discussion while staying calm
Conflict between individuals and
groups does not have to be destructive. In fact, conflict can actually be
healthy. It can give birth to new ideas and create stronger relationships
between individuals and groups. The key is controlling your own emotions and
being willing to resolve conflicts so both parties feel like winners.
Win-Win! We address situations and arguments that annoy us, cause us stress
and drain our productivity. We learn how to reduce the emotionality and
awkwardness that accompanies conflict. We learn how to address others
clearly and calmly to turn dissonance into harmony.
Click here for "Conflict" objectives
Counseling:
Helping others resolve their own problems
In the past, listening was defined
as a one-step, passive process. No more! With today’s quality initiatives,
high-performance work teams and empowerment, it is critical that listening
become an active process – one that results in full comprehension,
appreciation and cooperation. In this module, we learn to master active
listening in the stages it occurs: awareness, attending, interpreting and
responding. We also learn how to use active listening to help solve
problems, by focusing on helpful and positive ways of responding to people
who need our help.
Click here for "Counseling" objectives
Coaching:
Guiding employees to success
Success in business is a team
sport that requires effective coaching at every level. This module is
designed to make us effective coaches not just in theory – but in
practice. This module focuses on practical skills that are proven to work.
It makes a clear distinction between coaching moderate to high performers,
and managing people who, for numerous reasons, are difficult to work with.
This module is about observing on-the-job performance and giving objective
feedback to associates who are open to hearing it.
Click here for "Coaching" objectives
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Workshop Objectives
Contracting:
Getting results with and through others
-
Learn an effective way to delegate
responsibilities in a collaborative manner
-
Improve how you prepare for a
delegation meeting
-
Lead the above discussion so that
others clearly understand what you need from them
-
Discuss potential obstacles that
could get in the way of not getting what you need
-
Develop effective ways to follow-up
that ensure things will get done
-
Learn how to recognize individuals
when they follow through
-
Help hold a person accountable after
they break their commitment
-
Learn how to handle emotions that
result from this process, before, during and after the meeting
Click here for "Contracting"
description
Conflict:
Conducting a cooperative problem-solving discussion while staying calm
-
Identify misunderstandings in
conflict situations
-
Discover the discipline of viewing
others more objectively
-
Learn how to address others in a
calm way
-
Help others clearly hear what you
need from them
-
Become adept at cooperative forms of
negotiating
-
Use strategies to deal with
difficult emotions that may arise during conflict
-
Determine whether you have earned
the right to confront others on their behavior
-
Identify and state the consequences
you are willing to execute if others are not willing to re-commit
Click here for "Conflict"
description
Counseling:
Helping others resolve their own problems
-
Understand the power of non-verbal
communication
-
Facilitate a meeting through problem
resolution with another person
-
Determine the core problem or issue
-
Clarify misunderstandings before
responding
-
Learn the speaking barriers that
undermine problem solving with another person
-
Gauge the timing of your input so
you don’t interfere in the other person’s process
Click here for "Counseling"
description
Coaching:
Guiding employees to success
-
Understand the difference between
coaching and managing
-
Help develop others who are willing
but lack the skills or knowledge
-
Become adept at targeting your
feedback so the other person is more willing to hear it
-
Learn how to be objective when
delivering feedback
-
Discover how to balance reinforcing
and corrective feedback
-
Learn strategies to deal with
someone who’s able, but is not willing
Click here for "Coaching"
description
Prerequisite: None
Number of Days: Four
Please contact Glenn Siebert
at 440-572-5558 or
Sales@PerspectiveView.com for a detailed outline of this workshop.
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